Frequently asked questions

We provide high-quality, all-natural dog chews made from wholesome ingredients, free from artificial additives and preservatives.

Yes! We offer a variety of chews for different chewing strengths, from puppies to aggressive chewers.

Yes, we have options that are grain-free, gluten-free, and suitable for dogs with food sensitivities.

You can order directly from our website by browsing our shop and adding products to your basket.

We currently ship Uk wide. Shipping rates and delivery times vary based on location.

At Willow’s Natural Dog Chews, we want you and your dog to be completely satisfied with our products. If you are not happy with your purchase, we are here to help!

• You may return unused and unopened products within 30 days of delivery for a full refund or exchange.
• Items must be in their original packaging and in resalable condition.
• Opened or partially used products are not eligible for return due to safety and hygiene reasons.

• If you receive a damaged, defective, or incorrect item, please contact us at Info@willowsnaturaldogchews.com within 7 days of delivery.
• We will send a replacement or issue a refund at no additional cost to you.

Once we receive your return, we will inspect it and process your refund within 5-7 business days.

Refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Email us at info@willowsnaturaldogchews.com with your order number and reason for return.

We will provide return instructions, including the shipping address.

Ship the item back using a trackable shipping service.

Once received, we will process your refund or exchange.

Return shipping costs are the customer’s responsibility unless the return is due to an error on our part.

If you have any questions about our return policy, feel free to contact us at info@willowsnaturaldogchews.com

Thank you for choosing Willow’s Natural Dog Chews! 🐾🐾